Citizen score card used in Bhola, Bangladesh

June 18, 2019


Scoring by using Citizen Scorecard in Bhola in Southern Bangladesh was a civil society initiative undertaken in October 2017 to evaluate government WASH and IWRM services in terms of efficiency and accountability.

Citizen Scorecard is an influential tool to understand the satisfaction level of citizens on service providers though it is judgemental. This gave an opportunity to measure the quality, affordability, availability and accessibility of service and thus local level action to maintain water systems, repair them, to expand or upgrade the system, and to plan & budget for full coverage.

Location: Bangladesh

Language: English

Type: Research report